Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies .
Then use the interactive digital challenge with questions to uncover an image. (competitive and fun for pairs and teams).
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
Are you looking for Communication skills digital notebooks that will keep your students engaged, busy and learning. These interactive Notebooks cover Time Management, Assertiveness, Conflict Resolution and can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
There are 3 notebooks in this bundle (Time Management, Assertiveness, and Conflict Resolution skills).
Conflict Resolution Notebook includes:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Conflict Management
Assertive Skills Notebook includes:
Definition of Assertiveness
Behaviour Types (Aggressive, Assertive, Passive
Confidence
The Power of I Statements
Barriers to Communication
The 3 C’s
Additional Strategies (Fogging, Saying No, Broken Record Technique)
Google Forms quiz on Time Management
Time Management Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher!
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
This resource is for those that are wanting to improve their vocabulary skills around Health and Safety. Often the words in policies and documentation are not clear and straightforward. This is a fun way to learn. Can be used as a lesson starter, or as a review at the end of the lesson (exit ticket).
These flash cards can be used individually, with pairs, teams or groups of learners.
Teams compete to find the correct word that is a best fit for the definitions. Ask them to write 1-12 or 1-4 on a piece of paper or device. If you have less time use the slides that contain 4 words only.
Time learners and ask them to write their answers down for their pair, team or group.
Once the time is up, click on each square to reveal the correct answer. (answers may differ and this provides an good opportunity for discussion – however to get a point, the team must have the word that is listed on the screen).
Tally up the correct results to find a winner!
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Communications, Workplace, ESOL and Computing Resources
Increase your productivity by printing out and learning some really handy short cut keys.
This resource contains 3 pages of shortcut keys and commands in a pdf and word format in case you want to edit it. E.g. you could delete the ones that you know you won't use and then print out the really useful shortcuts.
One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point.
Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting.
Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this.
Please leave me a review :-) It would be much appreciated.
This resource is a worksheet that contains a list of Word shortcut keys from Ctrl A to Ctrl Z. Learners fill out the worksheet to the best of their ability either individually or as a group exercise.
An answer sheet is provided. They can then go and try out all the shortcuts for themselves.
This step by step document takes you through how to insert a YouTube Video into a Word document. This can be useful when you don't want to use a 'link.' It can make your Word document much more interactive.
Delegation is a skill that needs to be mastered and practiced to ensure successful results.
This 9 step process in the form of a handout goes through all the steps to ensure that you are delegating tasks to the right people so that you will get successful outcomes.
Use it to refer to next time you need to delegate a task, and watch your success rate soar!
This resource is a print out and display for all users of MIcrosoft office applications. It contains the key, common shortcuts that should be used as a regular part of your day. It is much quicker to use shortcut keys to navigate around Microsoft Office than using the mouse.
Once these are part of your everyday routine, life will become much more productive for you.
Use this cheat sheet to increase your productivity when using Zoom for online meetings and classes. It is here to stay and to make your life easier, I have put together a sheet of Zoom Shortcut keys that you can print out and use to get more efficient when collaborating online with work colleagues, students, learners and friends.
This is a complete lesson on complaint resolution using the TACTICS method.
The resource contains a lesson plan, worksheets, diagrams of the model, a company policy to review, and practical exercises for the group to carry out. There is also a feedback form included.
The acronym TACTICS is used to work through a step by step process to handle a complaint from a customer. This is an important aspect of customer service. Once the learner has reviewed the process, it is a good idea to have the class separate into groups and role play various complaints scenarios using this method. All documentation is provided.
I have used this successfully with a Business training class. They enjoyed it and provided excellent feedback.
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Communications, Workplace, ESOL and Computing Resources
This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills.
It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately.
They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill.
Instructions:
1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.
2. Print out as many copies of page 3 as you need. (Will depend on number of pairs).
3. Cut out with scissors or guillotine
4. Page 5 contains phone message pads. Use them to take messages.
To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation.
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Communications, Workplace, ESOL and Computing Resources
This crossword puzzle is just what you need for your students to get familiar with vocabulary around Leadership. There is no prep at all required if you use the digital pdf, or if you want to you can print it out. Great for starting or reviewing a session on Leadership Skills.
It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened.
Words:
empathy
vision
initiative
integrity
collaboration
communication
resilience
creativity
decision-making
goal-setting
adaptability
courage
responsibility
influence
trust
This resource contains crossword puzzles for Word, Excel, PowerPoint and Outlook.
It’s a great way to get students engaged in learning the vocabulary around the software package they are working on. The crosswords can be printed out and worked on individually, in pairs or as a group activity.
My adult learners really enjoy this aspect of the lesson. It can be carried out at the beginning or the end of the lesson.
Are you teaching Microsoft Outlook and need a supplementary resource that will engage your students with the vocabulary required to learn this essential email software? Or is the network down and you need to have a fun activity that can be just a handout? We have you covered.
This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Outlook and it comes scaffolded with printable and digital options.
What you get - 5 separate pdfs:
A crossword handout that can be printed and filled in by writing on.
A crossword handout with a word bank that can be printed in filled in by writing on (scaffolded).
A digital crossword that can be typed on using any computer or device.
A digital crossword with a word bank that can be typed on using any computer or device.
An answer sheet.
Word Bank:
Attachment
Shouting
Flag
Spellcheck
Ribbon
QAT
Address book
Signature
Recurring
Quick Parts
Calendar
Email
Categories
Tasks
Notes
Reminder
I have also used this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go, or digital activity. The files are provided as a pdf.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love doing Crack the Code puzzles and this will help their vocabulary skills around Time Management as well. This is a no prep resource with the choice of either printing or sending it digitally for students to fill out. Answers are provided.
It is provided in a pdf format this is both digital and printable. This means that students / learners can type directly into the pdf as soon as it is opened, or you can print out a copy for them.
**Word Bank:
**
Distraction
Prioritise / Prioritize
Procrastinate
Interruption
Timewaster
Focus
Proactive
Multitask
Important
Goal
Deadline
Delegate
If you have any questions about this resource please contact me at workplacetutorab@gmail.com.
